select Save changes and confirm changes are. I have noticed that when I view my account it is blank where. . Manage Your Account. 🙂 I'm sorry to hear that you're still experiencing this issue. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Try again to see if problem persists. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Virgin Media takes online safety seriously. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. Discover the web for yourself. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. com. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 220. Try computers with Cisco’s OpenDNS using 208. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Where you put your Hub can sometimes affect its wireless performance. The appearance of Web Safe has changed slightly in the last few days. Anyway, I recently moved house (August) and kept the same package. 222. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Stay safe online. Parental controls block websites and applications that you think are unsuitable for your child. 4. These are two settings — Virus Safe and Child Safe. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. g. Stream from Virgin Media. --. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I have switched off-on-off the web safe settings. type roblox. The Web Safe function was working properly for the full year that I was. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Business, Economics, and Finance. Click Apply. Mobile customers can also use the app to keep on. Once logged in you will see 2 filters; Virus Safe and Child Safe. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Click on Plan and device. Networking and WiFi. Options. Have you retried? You could try changing the DNS server on your PC to Google (8. A new secure password will be generated for you. Go to Settings > General, then tap Software Update. Virgin Media Web Safe. in Security matters yesterday; Web Safe Parental Control Not Working. 0 Replies 552 Views 0. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. I'm able to access online account and change the Web Safe Settings. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. g. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. I have 3 devices. We hope that helps. virginmedia. Recently while trying to access certain websites, golfing etc (please no digs). More about Web Safe. . 8. 0. OpenDNS provide instructions here :. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. not the VM Hub. service. g. If you changed the computer's network settings to use any Public DNS does that re-gain access. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. I've logged into My Virgin Media then Apps and Extras, View Apps,. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 168. Browse Virgin Media Virgin Media Community. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Use a vpn or change your device dns settings to Cloud flare in the meantime. 8 & 8. Any help appreciated. 9. net, pubg. on 18-10-2022 19:33. 6 - 6. Once logged in you will see 2 filters; Virus Safe and Child Safe. Im having the same ballache redirecting as people have been having since 2021. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Login to the Virgin Media online account and check the Web Safe settings. 0 Kudos Reply. If you’d like to change the. If you see two software update options available, choose the one you want to install. on 21-03-2023 15:29. 0 Kudos Reply. As a result images etc aren’t downloaded automatically. You can find out more FAQs about Web Safe here. Reply. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. We give all our customers a complete, market leading security package called Virgin Media. Thanks - 5400491. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. on 20-08-2018 08:53. Virgin Mobile. 1 or 192. 100. Options. Switched On Families Swap and share practical advice with other parents cancel. VPN Apps for all devices and unlimited simultaneous connections. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. WebSafe are safety settings that are selected to work over your home broadband connection. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. I am trying to turn on the web safe settings but it's not working. And we don’t mean wrapping them in bubble wrap. We can't update your Web Safe settings at the moment. Move message to Spam folder (default) Flag a message as. In response to Graham_A. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". I did try to access a restricted site over the WIFI and. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Why is this marked at solved. To confirm private browsing is on, you will see the word inPrivate beside your address bar. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. by VirginMedia on 20-08-2018 08:52. 162. If you changed the computer's network settings to use any Public DNS does that re-gain access. virginmedia. Virgin Media. Malware can also record or steal information like bank details or account logins. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. My Virgin Media App. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Kind Regards, Steven_LQuickStart, set up and connections. 168. Virgin Media takes online safety seriously. . Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 0. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Navigate to the My Apps tab and select Web Safe from the menu. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. If you see two software update options available, choose the one you want to install. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. "Web Safe | Virgin Media Help". 162. Thank you for the help. Welcome to the community and thanks for taking the time to post your issue on the forums. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. You don’t need to be a web wizard to know how to take care of your kids online. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). 88K views 5 years ago. We would like to show you a description here but the site won’t allow us. Switch on Child Safe. I am signed in to My Virgin Media and it. The message you get from the pc isthat "something has gone wrong on our side. To check this, go to iOS settings > Local network > ON’. 4. 40am) that all the settings for blocked categories (e. 5. 1 on your browser. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Open a Web browser (e. Expand the Email option. For best. You may want to start by seeing what your site report looks like using a tool like Blocked. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Manage Your. Hi 20220328, Thanks for your post and welcome to the forums. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. net Address: 194. My Virgin Media App. Manual configuration settings for email. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. For best. Changing network settings to use any Public DNS should re-gain full access for the device. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Hi. C:UsersPhilip>nslookup jamtec. Login in the the Virgin Media online account and try the to enable websafe. * Call costs may vary. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 222. We recommend keeping Virus Safe on. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. 2 hours ago. These are two settings — Virus Safe and Child Safe. Options. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Login to the Virgin Media online account in a web browser. Information on how to use Web Safe can be found here. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. AtlasVPN: A fast and secure VPN that is great for streaming. The Virgin Media blocking method. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. 220) in case it's a local DNS issue. Any website unsuitable for children is blocked by default. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. . It shows that it is ‘on’ but doesn’t block any websites at all. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Changing Virgin Media Web Safe Settings on Desktop. please try again and on the app it just goes to a pagew that does not load. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. What’s more, it’s compatible with all. My child safe settings are off but are currently blocking sites regardless. Mark as New; Bookmark this message; Subscribe to this message. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Web Safe is not automatically turned on for customers joining before this date. I've taken a look at the threads you hav. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Click: Web Safe. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Options. Remember that parental control settings are only one part of online safety. Re: Websafe settings won't save. . It’s easy to turn on. Parental controls block websites and applications that you think are unsuitable for your child. Our protection software can be installed on your mobile devices too,. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We think it’s a great way for you to control what your kids see on the web. Preferred DNS 192. Chatter and natter. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. These are two settings — Virus Safe and Child Safe. Click the big on/off icon to connect. 4. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Home Phone. Tap Install Now. I have the same problem as well, I have just checked my online security controls and it's all turned off. Virginmedia. Click: My Apps. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. Click: Settings. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. No bank or credit card details are required for the trial. Virgin Media; My Virgin Media; Shop;. Settings. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. Take us with you in four easy steps. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If, however, you're still experiencing the problem, please pop back to us. If your site is blocked by a majority of ISPs, it may be that there is a. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Any website unsuitable for children is blocked by default. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. The results of queries to the Virgin Media DNS server gave the following results. 67. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Access your bills, diagnose faults and manage your package. , fortnite. Options. Back up your device using iCloud or your computer. For more tips on how to keep your kids safe online, visit Internet Matters. I added it to the 'allowed websites' list, and it's working fine. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. Phone. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Log in to My Virgin Media. And we don’t mean wrapping them in bubble wrap. Community Natter. QuickStart, set up and connections. You can change this by clicking on the toggle to switch on or off when needed. Joining in. 4. It’s important you choose a passcode that’s different to the one you use to unlock your device. 0 Kudos. Click on My Apps then Web Safe. Every computer on the internet must have a unique. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 65% of young people aged 11-16 are in favour of the. 168. Tap Install Now. com. 67. virgin fibre web safe 0 Virgin Media takes online safety seriously. 0 you will need to use 192. Apply the Public DNS to the computer / device / your own Router i. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Options. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. 3 Once logged in, select ‘My apps’ tab’. Hi, I apologise whether this has been mentioned in the past. opens perfectly in both Firefox and in Edge. I tried to check the AS name as advised on the forum , here is what I found. Virgin Media takes online safety seriously. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Modem-only. Options. on 13-06-2022 11:42. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin Media Web Safe allows you to restrict certain types of. Forum; Apps. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. If you want to know more, the updated sections are 6. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Check in your account settings on their website. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. com (blocked by Web Safe), bestvpn. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. 67. AFAIK Web Safe setting cannot be configured through Hub. Instructions here for WIndows PCs. Go to My Apps. Adjust the settings according to the level of protection you want. You don’t need to be a web wizard to know how to take care of your kids online. Try both Mac and Windows. Access your bills, diagnose faults and manage your package. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. I. 168. My email header says that my network settings prevent content from loading privately. 100. 67. Click on Manage Web Safe. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 9. These are two settings — Virus Safe and Child Safe. Security matters. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. 100 & 194. Tuning in 690 Views Message 13 of 32 Flag for a moderator. If you're a Virgin Fibre customer, when you register. Switched On Families. Qurento. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. 0 you will need to use 192. I can access via my phone, so not really a problem. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well.